FAQs | Urban Creation Student Accommodation in Bristol

FAQs

To view one of our apartments please contact studentproperties@urban-creation.com. For busy periods we recommend booking your accommodation immediately as they get let out extremely quickly.

We are also offering virtual tours due to the recent pandemic. For more information please speak to us about this.

  • To book one of our properties, check it is still available by clicking here. (All reservations are on a first come, first served basis). 
  • Request a reservation form by contacting studentproperties@urban-creation.com.
  • When you have reserved your apartment, the tenancy agreement must be signed alongside the tenancy deposit which equals to a months worth of rent. Once you have signed the tenancy agreement, you are liable for the rent responsibility for your tenancy.

When receiving your reservation form, we will need the following:

  • Completed reservation form and payment of holding deposit– Within 48 hours of agreement to let the apartment.
  • Signing of electronic tenancy agreement– Within 7 working days of this being sent to you.
  • Tenancy deposit– Within 7 working days of the tenancy agreement being signed.
If these timescales are not met and/ or a booking is a cancelled before the tenancy agreement has been signed, then we (Urban Creation) reserve the right to refund any monies paid (less reasonable costs such as arranging viewings and preparing documentation) and the room will be re-let elsewhere.

Yes, by booking an apartment a £200 reservation deposit will be required.

Please note: When you have reserved your apartment, the tenancy agreement must be signed alongside the tenancy deposit which equals to a month’s worth of rent. The £200 reservation deposit will be used to cover part of the tenancy deposit.

We understand that there is a lot of uncertainty at the moment and that it can be difficult to plan ahead. However, in order for an apartment to be given sufficient time to be re let, should a booking be cancelled, we have had to introduce certain timescales that we require bookings to be made in.

When booking an apartment with us, we will need the following:

  • Completed reservation form and payment of holding deposit– Within 48 hours of agreement to let the apartment.
  • Signing of electronic tenancy agreement– Within 7 working days of this being sent to you.
  • Tenancy deposit– Within 7 working days of the tenancy agreement being signed.
If these timescales are not met and/ or a booking is a cancelled before the tenancy agreement has been signed, then we (Urban Creation) reserve the right to refund any monies paid (less reasonable costs such as arranging viewings and preparing documentation) and the room will be re-let elsewhere.

We have updated our reservation policy to deal with CoVID 19 and the start of the 20/21 academic year. If travel is restricted from your country of origin or here in the UK, or the university or institution you are attending is closed, then we will provide a rent refund from the start of the university term until the restrictions are lifted.

In order for us to process the refund, we will need to see written confirmation of travel restrictions and/or a letter from the relevant university/institution.

All utility bills such as gas, electricity, water, WIFI and TV licence are included within your rent price.

Council Tax however, is the tenant’s responsibility, however for full time students you should be exempt for the duration of your official course period. To register simply visit the Bristol Council website and register as a full time student as soon as you move in.

You will also receive contents insurance covered by Endsleigh when you sign up to one of our tenancy agreements.

 

Your contents. Covered.

Urban Creation is working in partnership with Endsleigh, the No. 1 student insurance provider, to provide some cover for the contents inside your room. You don’t need to do anything to activate this cover, but it is important for you to check and ensure that you fully understand the protection provided and whether it is sufficient for your needs. Your HH number is HH1716. 

Visit Check your Cover to: 

  • Check your level of cover 
  • Review key exclusions and limitations 
  • Check your policy excess 
  • Learn how to make a claim
  • Extend and personalise your cover to protect laptops, phones and other valuables

Endsleigh knows that life can grind to a halt without your possessions, so it is worth spending a few minutes to establish whether the things that matter to you most are protected both inside and outside your room. They are the only insurance provider recommended by NUS and have been shaping their products and services around their customers’ needs for over 50 years.

Developing products built for students, Endsleigh understands that protecting and replacing gadgets quickly is hugely important to students; that’s why they will replace any lost, stolen or unrepairable gadgets within 24 hours of your claim being approved. Their cover can protect gadgets, watches, bikes and musical instruments under one policy—giving you the flexibility to build your cover to protect the things that matter to you most.

To find out more, visit Check your Cover. 

Bank transfer will be our preferred method.

You can also pay by credit card or your own currency on http://urban-creation.transfermateeducation.com

If a booking is cancelled after the tenancy agreement has been signed, there will be a £180 administrative cost for changing tenancy.

You will be liable for the for the rent until a new tenant has been found to take over the tenancy.

You can move in anytime after the tenancy start date. However it is always good to let us know your estimated move in date.page13image3789824

We are pleased to be able to cover our tenants contents by teaming up with Endsleigh insurance.

You will receive policy details with your moving in pack telling you what is covered

All of our apartments include ovens with hobs, fridge, sink and ample storage for all of your pots and pans. You will need to provide your own pots, pans, cutlery and utensils.

All of our bedrooms include a double bed, however you will need to bring your own bedding.

All of our properties include a smart HD TV in each of them.

All of our apartments are move in ready. We provide desks, storage space, double beds and sofas for the living area. Where able, we also provide dining tables if space allows.

• Please check each of our properties specific pages for a breakdown of what is included in each room, by clicking here.

We have an on hand maintenance team to help with any issues you may have. You can

contact our office by phone or email during office hours (Monday – Friday 9am -5pm,

excluding bank holiday), and we can also arrange a visit from our maintenance team.

For any emergencies out of office hours, you can contact our external security team for support. However call out charges may be applied.

There is bike storage in all our of student properties, therefore you do not need to keep your bike in your apartment. Please make sure you have a bike lock to secure your bike.page13image5770288

  • All of our properties are so well located that you do not need to bring a car. With excellenttransport links to the rest of the City and the University itself and an array of thing close by,you will have everything you need on your doorstep.
  • Train stations including Clifton Down railway that takes you the main Bristol Temple Meads station are also close.
  1. We offer washing and drying machines in all of our properties. Some apartments have these in their rooms, whilst others have communal laundry rooms.• You will need to check each specific property to find out which yours has.

All of our properties include recycling facilities on site.

We understand from time to time that you will want friends or family to stay. However, we normally allow up to 2 days for these visits and guests are not allowed their own keys. It is always good to let us know when you have guests staying.

We have a strict no smoking policy in all of our properties.

There will be a smoking penalty if evidence of smoking in the apartment is found.

It is your responsibility to ensure you keep your room to a clean and tidy standard.
Too many deadlines and no time to clean? We do offer cleaning services at an additional cost, for more information please contact studentproperties@urban-creation.com.

We do run regular management visits which normally occur every 6-8 weeks to ensure the rooms are being maintained to a good standard.

We will however provide notice for these checks.